Returns & Exchanges

We stand behind the quality of our hardware. If you receive a defective item or are unsatisfied with your purchase, you may return it within 30 days of delivery.

Return Process

• 1.
  Request Authorization

  Contact our support team with your order number and a photo of the product to receive a Return Merchandise Authorization (RMA).

• 2.
  Pack Securely

  Place the item in its original packaging including all cables, units, and documentation to ensure a full refund.

• 3.
  Ship Item

  Affix the provided return label or ship via a trackable carrier to our designated return center.

• 4.
  Refund Processing

  Once the hardware is inspected, a refund or replacement will be processed within 5 business days.